Refund policy

Return & Refund Policy

At shoporvexa.shop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@shoporvexa.shop.

Returns should be sent to the following address:

Shoporvexa
608 10th Ave
New York, NY 10036
United States

Please do not send your item back without contacting us first. Returns sent without prior authorization may not be accepted.

If you have any questions regarding your return, you can always contact us at info@shoporvexa.shop.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work quickly to resolve it.

Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care products
Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item qualifies for a return, please contact us before sending it back.

We also do not accept returns on:

Sale or clearance items
Gift cards

Exchanges

The fastest way to receive the item you want is to return the original item. Once your return has been accepted, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason and without providing justification.

Returned items must be unused, unworn, with original tags attached, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at info@shoporvexa.shop.